- 68%
- Faster processing
- 3.2x
- Throughput
The challenge
A national insurer's claims team was overwhelmed by manual triage and validation, creating backlogs and inconsistent turnaround times.
What we did
- Designed a governed multi-agent system to triage, validate, and route claims
- Integrated agents across existing policy, document, and CRM systems
- Added human-in-the-loop checkpoints and full audit logging
The results
- 68% faster average processing time
- 3.2x throughput without adding headcount
- Consistent, auditable decisions at scale
“They didn't just prototype agents — they put a governed digital workforce into production.”