- 90%
- Answer accuracy
- −55%
- Support tickets
The challenge
Support and sales teams couldn't find answers fast enough across a sprawling, fragmented knowledge base.
What we did
- Built a retrieval-augmented generation pipeline over 1M+ documents
- Deployed a vector database with access controls and guardrails
- Integrated the assistant into existing support tooling
The results
- 90% answer accuracy on evaluation sets
- 55% reduction in support tickets
- Grounded, citable answers employees trust